Redeemed rewards but shows $0

https://cashwalklabs.moneple.com/QnA/4332130

Just redeemed a starbucks gift card worth $5 but when added to the app $0 was shown instead. Tried transferring balance from the gift card to other starbucks gift card and ran into error. Did anyone else ran into this before and have a solution?

Redeemed rewards but shows $0

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