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Why the app doesn't give me any point for my steps?!

2024.09.02 12:13
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Why the app doesn't give me any point for my steps I tap on the treasure but it doesn't add any coin to my profile. 

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Comments 7
  • Profile Image
    Jim Wattier
    Put in a work order for Support, they would be best to answer that question. 
    • Profile Image
      Parinaz Khayeri
      Author
      Thanks for your response.  But how can I do that? Is there any instructions for that? I'm new here
  • Profile Image
    Mr. E
    Open app
Hit home icon
Scroll down to Contact us and follow the links instructions 
  • Profile Image
    Shea
    Errrrm there's kind of a glitch going around - 😐
  • Profile Image
    Summer Camp
    Normally, the app works for me flawlessly! I have noticed over the last few days, some of my steps are missing. It is a really great app so hang in there!
  • Profile Image
    HK
    That's weird! I hipe they resolve it soon!
  • Profile Image
    Prabhakar Hegde
    Well it works on my pixel phone. My dad has a android phone from a different service provider and this app doesn't count steps at all. Also it doesn't show up on top of the screen even if he has enabled it. He needs to open the app and walk if he wants steps