Redemption code won't come through

I've redeemed gift cards before and now when I put my phone number in nothing happens 

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    Paula
    I do not know.  I make sure I have a good connection when doing it.   Not sure if the notice includes information about this 
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    HK
    that happened to me once. The text with the code came through like an hour after. I tried the next day and it worked immediately.