I cant redeem

Hi.  It been a month & my redeem is still said "in processing". What is going on?

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Comments 4
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    Amy Maenhout
    I tried to get a code today and it wouldn't come thru.
    • Profile Image
      Cold T
      Believe theres a 24 hours wait after 1 redemption.
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    Tiffany Bracy
    You might have to contact customer care. Our customer support.Take a help with your issue.
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    Lauren Cheung
    Author
    How do u contact customer support?