Assistance with Gift Card Balance

 

Hi,

I recently submitted a rewards request, and upon checking the gift card, I noticed that the balance is $0, while I expected it to be $5. Could you please assist me in resolving this issue? I appreciate your help in advance. 

 

Thank you!

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Comments 3
  • Profile Image
    Samantha Bovee
    That's more a customer service question. They don't check the feed. How long did you have the gift card? Sometimes people steal the card codes.
    • Profile Image
      Charlotte Park
      Author
      Thank you for your answer! 
      I appreciate it. 
      Would you tell me where can I find the customer service question? 
      I had it like 10mins before trying to use it
  • Profile Image
    Samantha Bovee
    Go to home, click on the three lines at the top left,  click on the settings gear in the top right, scroll down to contact us. It should have their email. 
    
    I will warn you it can take awhile and sometimes they don't do anything. If it takes them more than a couple days to respond or if they do nothing then review them poorly in the play store/apple store . Anytime I've had issues leaving a poor review (1star ) they've fixed the issue within a couple days. 
    
    Best wishes