Is anyone else having a problem...??

Is anyone else having a problem saving the timestamp pictures we take for the challenges? Specifically, on the home workout challenge there were 2 days the "save" button never showed up after taking the pic despite trying several times (at different times thru the evening, and after clearing cache and cookies). I'm wondering if it's just me before I write to support? I am now disqualified from the challenge cuz it happened 2 different days and I have 4 still required but only 3 days left. Thanks in advance for responding!! ๐ŸŒž๐Ÿ’ช ๐Ÿ‘Ÿ

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    Garrett Gasser
    Yeah I've been having the same problem with all of the challenges unfortunately. :(
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      Nicole A
      Author
      Ugh. Sorry to hear. Maybe if a lot of people write in they'll extend the challenge.
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    priyanka sharma
    Yes I am also facing same issue on Android phone
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    priyanka sharma
    I have emailed them. Please email them
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      Nicole A
      Author
      I did several days ago (the day after I posted this), but I haven't received a response. Please let me know if you get a response if you don't mind.
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      LumiTuri
      I am also facing that and I can't even find their support email. 
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    Lisa Carrillo
    Same problem
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      Nicole A
      Author
      I'm sorry to hear that, but thanks for responding!! If you reach out to support and get a response, please let me know if you don't mind.
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    Alana K. Glassburn
    YES! ๐Ÿ˜”
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      Nicole A
      Author
      Ugggg! I'm sorry to hear that, but thanks for responding!! If you reach out to support and get a response, please let me know if you don't mind.
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    _ms.broken _
    Yes
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    Coco
    Same 
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    santosh parajuli
    yes same problem to save pic of 10 k steps walks
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    priyanka sharma
    Did you get any response or solution
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      Nicole A
      Author
      No not really. They told me to uninstall and reinstall the app, and clear cache and cookies (which I had already done with no resolution). They said if that doesn't work to take a screen recording, but my challenges are over now so I'll have to wait for a new one to start. It worked fine for me for the sky gazing challenge which I did first everyday. I wonder if it has anything to do with it. Heck IDK but it sounds like I'll have to forfeit another challenge to get the screen recording unless it's fixed by then *shrugs* I was soooo excited they brought the challenges back. It figures I can't complete due to something I have no control over - the problem is clearly on their end. Anyone else write in/hear back?
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    A H
    Iโ€™ve been having so many issues with this app. Does it not save my challenges but it also deletes my entire day of steps
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    Traci Fairbarn
    I am new and I did challenge 2x and canโ€™t find the pictures I have uploaded I didnโ€™t know if it was me or the app 
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    Mrs. Lori M
    Same for me,also having trouble doubling coins and running the ad to get in games for the 5 extra coins.
    I did contact support, they respond after a day or two, sent a screen video of the challenge process not working. They are reviewing the issues.
    I suggest you contact them so they know how many people are being affected.
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    Crimson Garnet
    I can't get pictures to engage at all....
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    Jing Qin
    I am having the same issue, abdroid phone
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    Susan Cook
    I also NEVER got my 100 coins for adding my cashwalk widget!! Several times I have not gotten my coins for other things. I downloaded the widget 7 or 8 times and none of them paid off!!
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      Emily Matos
      Same
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      Emily Matos
      Same
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    Susan Cook
    My 10,000 step challenge in one day never paid off either!! Sweat coin works much better and they donโ€™t cheat you!!! This site pays you Pennieโ€™s!! Very cheap site!! And they take that!! Cash out is how to put money in PayPal, but they do withdraw which goes to them!!
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    Susan Cook
    BTW I use Apple phone.
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    PJ W
    Same for 10k steps challenge. Wonโ€™t allow me to save said already uploaded for the day but not logged in calendar.
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    priyanka sharma
    They are asking to create video and share with them. So that they can understand the issue and fix. Let's all record video and email them. Then only the issue will be resolved
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    Beatrice Spence
    i didnโ€™t use my girt card and now it says i donโ€™t have enough points to get it ๐Ÿ˜ก