Keeps processing for a month

I transferred 5000 points to Amazon credit last week, but only processing continues to be displayed, so there is no additional progress. What should I do?

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    Anne Henderson
    Contact custer care perhaps? 
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    Kusum Gupta
    Where are you from? Here in Canada it's 5 dollars for 4000  coins, and instantly paid after redeeming the coins.
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      julio.javier
      O ya gracias 🫂 por la información 
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    허순정
    Author
    I can't find the customer center. Please help me