Cannot redeem points

Hi, has anyone else had an issue redeeming points?? I've been trying to redeem for some time now and I keep getting errors. I have contacted support numerous times without any response other than I was out of the country when I'm trying to redeem which is not the case. I haven't been out of the country since 2019 and I didn't have this app then. Any information would be greatly appreciated! 

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    Jenna Brown
    Yikes. I'm going to try now.
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    Samantha Bovee
    I redeemed 2 days ago I believe. It looks like there are other users who also can't redeem so its probably that they are raising the required points again because that's typically what happens
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    Janna Coles
    Author
    It keeps asking me to verify and it's the same number on my account but I keep getting this error message. I've been trying for over a year now to redeem. No response in the past 6 months and I've sent dozens of emails. 
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      Heather Ziegler
      I received that error message once. I tried again right away and then it worked for me. 
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    Lazy Gamer
    Never seen this error before can't help you, only go to support team
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    Donna Waldner
    I have had problems too but I noticed that when I try early in the mornings I usually don't have a problem
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    Hoffer1995cd Hofer
    I havent had an issue, hope you can figure it out