Can't collect rewards

I've been trying to redeem an Amazon card for a few days I keep getting the same error message "multiple redemptions at same IP address try later" what's happening 

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    Aunt Rennin
    Have you updated cashwalk? Mine recently updated. Maybe that will fix it?
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      Jen W
      Author
      Yes it didn't help
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    sera
    that's odd sorry to hear
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    rameesha mubasher
    6. Have you recently gotten a gift card? Or anyone in your house on a different phone. You should wait 3 days and it should go away 
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    Khin Aye Mon
    How can I help you.
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    Christ
    31- I never have this error before