Cashwalk just ate the points without giving me the giftcard code?

Not only my point threshold way higher than my mom (2500-4000) it just ate my points without giving me the gift card. And theres no way of reaching out for customer support. Is this a chinese app thats just collecting data?

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    Hayden
    This app did used to work it was very recommended and was like a 4.5 (in my opinion) I’ve used this app long enough to know that the creator has ruined this app and got greedy in just this year.
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    Ryan Morash
    This is a scam app, they steal points in small to medium transactions