Why my point keep disappearing!!

I have this up for so many months now and have earned so many points but they disappeared!!! And my balance is always at 1000 even do I have had so many months of walking 

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    Tamara Pohl
    New here walked almost 2000 steps yesterday and at midnight my points turned into a pumpkin 🎃. Poof gone.
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    Shaweta Julka
    The same thing happened to me
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    Hyoki Li
    same here,700+ coins disappearred