How to get account un-suspended ?

https://cashwalklabs.moneple.com/canada/909949

I email this app about why my account suspended, they replied I have multiple account ?!? Which i don't have multiple accounts.... what can I do now?? I've used it for almost 5 months.  There's records on my everyday steps.. and I have close to 8000coin to redeem.... can I only give up?? Or it just happens like this to many people??

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