Natasha Johnson
Mine didn't rest either
Does anyone have the same issue I have now? My app's home page has not been cleared the steps I took yesterday. Therefore, I can't collect coins.
However, new steps for today are recorded correctly on the trend page. But this page won't accumulate coins for me to collect.
So, I sent a msg to the support team. So far, no response yet.
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- Yong
I know now at least I'm not the only one. 🤗
Christine CaraangDid you try clearing the app and restarting it again?
- Yong
Yes. I even power off and on the phone. The lucky boxes are cleared. The biggest problem is, unless the support team reset it before midnight, I can't collect the coins that I earned today. 😩
- Eric Etienne
All these glitches are beautiful to me. Its evidents that people are using this app through the good and the bad. Can't always be good times.
- Mauricio T Temiquel
100- woke up today to same problem , I hope they get it figured out soon
- Yong
Thank you for joining. The more walkers report the better and quicker responses from the support team, I hope.
- Yong
Is your app working fine?
- Mauricio T Temiquel
Not yet .. I mean I'm still accumulating coins and steps but it never reset
- Yong
Is your problem solved?
- Mauricio T Temiquel
No I updated and now it don't count my steps
- Yong
I'm in the same situation. As Natasha kindly adviced, I reinstalled. But my steps are not recognized. It seems steps generate coins, and coins are saved in the chest box. They seem getting in, but due to not stored in the system, the coins are getting back to the original state, dropping their counts. So, now I'm losing my interest in the CashWalk. So far I have been very enthusiastic. I don't feel that way any more.
- Mauricio T Temiquel
I'm back up and working this morning. Got my 1st 100 steps and 1 coin for it, also seen them post about it so hopefully every1 else is up n going again
- Natasha Johnson
Nope they haven't fixed it yet
- Natasha Johnson
I uninstalled the app and reinstalled it and it rest the step counter and I did not lose the coins I already accumulated.
- Yong
So, is it working perfectly?
- Yong
Thank you for the reinstalling method. Is your newly installed app working fine?
- Natasha Johnson
It worked last night but now that it's after 12 it's doing the exact same thing it didn't rest again
- Yong
You may follow the second notice from the top on this screen. The support team posted an "Impotant Notice: Update the App to Fix the..."
