Steps not resetting

My steps did not reset from Monday to Tuesday, and they also did reset Tuesday to Wednesday.  Anyone else having this issue, and is there a way to fix it?

10
0
Comments 11
  • Profile Image
    Brenda Schnarrs
    I also have this issue, ever since I updated it on Monday 
  • Profile Image
    Nicole Comstock
    Mine didn't reset Tuesday either but the date hasn't changed yet so I don't know if it continued yet.
  • Profile Image
    Emily Mar
    Mine also didn't reset and it didn't add the 200 coins I earned for walking over 20 000 steps today.  For awhile today, the videos from the 7 boxes wouldn't add the coins to my total either.
  • Profile Image
    Heather Heimermann
    I am having this same issue. My steps are not resetting,  and my points keep going back to what they were Monday. I tried seeing if there was an update- there was not & resetting my phone. Still no luck. Hopefully this gets resolved soon
  • Profile Image
    Aunt Rennin
    19.42 - Lots of people having this problem. No fix that I've seen.
  • Profile Image
    D S
    My husband has the same problem
  • Profile Image
    Jonathan Paulus
    Author
    I saw a similar post to mine that recommended clearing the cache and data from the app in the phone settings and that worked for me.
  • Profile Image
    Danny Koziol
    Ya but mine is not resting at all and I can't collect any coins 
  • Profile Image
    Luz Del Mar Quiles
    Same
  • Profile Image
    Roberto
    9 a me non si sommavano i coins dei passi effettuati
  • Profile Image
    Leona Yeo
    Same. Together the last 2 days accumulated 20000 steps and won't reset.