Steps Wont reset in 3days now

My steps haven't reset for 3 days now, what's going on, and also why can't I get ahold of anyone to change my phone number so I can cash out bc I'm losing points bc I can't cash them in

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    Steven Borgo
    Uninstall app Then reinstall.
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      Doug Salomon
      This seems to have worked for me too.
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      Frances Dunn
      I have ecards will they be deleted too or will they still be there when I reinstall?
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    David Hunt
    Me2 what a ripoff,putting that fact everyplace, Facebook, utube,x.......LIARS
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    David Hunt
    Me2 liars,it's gonna go everywhere  on every social media 
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    john h
    Same here. I don't want to try to uninstall because of tbe gift cards and the coins I haven't made into cards yet. Anyone get it resolved