hyunmi kim
I also tried..but not working...not collecting coin ...how can I figure it out??
Some people seem to have had this issue for 2-3 days but I just discovered it this morning.
I've been reading through all the posts and comments. Some people have said to delete the app and reinstall it so I was worried my old coins would disappear.
But since it didn't seem to work I just deleted the app and reinstalled it and... wow! This worked for me. My old coins were still there but the step counting was reset.
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Comments 15
- Ruby Kleva
I reset mine yesterday just by going to my phone settings, then cleared data and cache. My old steps went back to zero but it didn't solve the whole issue. Today i'm having my steps but it's not counting 🙄🤐😕 😠
- Edward Mince
Cleared data and cache. Did a reinstall. Still showing my 31 k steps and my pending cash out. No help yet giving them a couple of days to get it figured out
- Debbie Thomas
I'm wondering if the steps counter stopping and such is because of high step counts? I noticed the other day I happened to be over 20k and it stopped. Or if hitting that mark, even 18k or 19k, too many times is causing an issue of it freezing or not resetting. Not saying the 20k is the dead stop point but the last I hit that, a few days ago, it did stop.
- Emily Mar
No it's not that as I walk over 20 000 regularly..it's the app itself...I reinstalled the app & it reset the step counter & kept my history..but cashwalk didn't give me credits for my coins I earned from last night
- Debbie Thomas
Okay. I don't believe you can retrieve from the previous day once it hits midnight.
Amy fung yee Leungthank you for sharing the solution
- A.A
Yeah asa he hota haii normally
- Sara Severini
Grazie molto interessante
- Sara Severini
Ci proverò
- priyanka sharma
63 thanks for sharing. Hope people will find it helpful
- Jeff Chen
problem come back again next day and coins number seemed to work but actually when you reopen the app,it will be back.
- Junburger
Good to know
- Junburger
2 more to go
