could not redeem rewards

I am trying to redeem my reward , it is frustrating whenever I tried it would appear on my screen that " I have to verify my account when I do it will tell this number is verified . 

    If it's verified why it won't let me redeem my reward. 

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  • Profile Image
    -Minjung
    I had same problem yesterday but I can get today morning. 
  • Profile Image
    Debbie Thomas
    We're assuming you hit redeem a second time to actually get it to acquire the gift card? I know some people have been having processing, which is that second redeem press, issues. Contact support if it doesnt.
    • Profile Image
      Judith Cinco
      Author
      Thanks for the information. Any chance you have their support service number?
  • Profile Image
    KiKi
    I also emailed them but no reply. 🤔
    • Profile Image
      Judith Cinco
      Author
      That's kind frustrating- I am looking forward to claim my second gift card but na It doesn't allow me.😔