Not being counted

Last night, I was at Disneyland and walked more than 20,000steps.  But coins were not showing and never been counted for some reason.  I closed the app and reloaded but it didn't work.  I will send the pictures.  Not being countedNot being countedHow did it happen?  

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Comments 9
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    Jana Kleven
    You have to open the lock screen and collect the coins. 
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      maho baker
      Author
      I couldn't do that...  
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    Jana Kleven
    That's so sad that you lost all of those coins!!  😭 I've had where the steps wouldn't add.   The customer support is horrible.  I've lost our on coins a few times, but there's literally no support.   
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      maho baker
      Author
      I look for customer service and could not find any.....   
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    Rebecca
    Wow you only need 5000 coins for a gift card, I need 12500, that isn't fair 
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      maho baker
      Author
      Really?  I have been using this app for a while.  It used to be 2000 coins to get a gift card.   They keep raising the coins.  
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    Kasia Bilaszewska
    Uninstall and instal app again 
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    B skurrtin
    The app it self says you can walk up to 20,000 steps a day. Witch = 200 coins
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      maho baker
      Author
      I'm was supposed to get 200 coins but I didn't.  It's a bummer!