I got a new phone it won't let me redeem my card same phone number

I want to redeem cars. It said phone in system but when I put number 6317964913 it said in system. I got a new phone same number

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  • Profile Image
    Milly Diaz
    Author
    I want to redeem me card
  • Profile Image
    J HM Tsang
    You might have accidentally created more than one profile 
    • Profile Image
      Milly Diaz
      Author
      No I didn't 
      Just switch phone. Transfer all Dada plus apps