walmart e gift card

https://cashwalklabs.moneple.com/chat/5697853

i received a walmart E gift card yesterday and when i tried to redeem it it only gave me a security number and i tried to redeem it thru the URCL code which said it was copied.  i don't know what that means can u cancel that one and resend it to me because Verizon phones went down last night and i don't know if that had anything to do with it or not I appreciate your help 

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