Counter glitch?

Is anyone else having trouble with counter accuracy recently? The other day I walked four blocks and count stayed below 50. Today I walked those four blocks and around three different stores (after walking pets this morning) and my count is below 2,000. This same walk usually generates at least 3,000- 4,000 steps on my count. 

No idea if customer service is even getting my messages (again). Help?

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    Vanessa Villanueva
    Yeah I’ve seen that too. But it also happens opposite to me