No se pueden reclamar las recompensas

Jana Kleven

I had to wait about a week a couple redemptions ago.  I'm not sure why - that was the only time.  It was very frustrating!   

Ruby Kleva

All you can do is wait, within one week. You can't redeem another one if you still have a pending one.

Matteo Careddu

64- purtroppo il servizio clienti e inefficiente 

Micol Sinelli

Strano io non l'ho riscattato domenica ma mi è arrivato immediatamente.. prova a scrivere all'assistenza

Purple

7. Can you contact cs for this problem 

Rebecca

Try contacting customer services