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Asistencia con el saldo de la tarjeta de regalo

2025.04.05 10:37
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Hola,

Recientemente envié una solicitud de recompensas y, al revisar la tarjeta de regalo, vi que el saldo era de $0, cuando esperaba que fuera de $5. ¿Podrían ayudarme a resolver este problema? Agradezco de antemano su ayuda.

 

¡Gracias!

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comentario 3
  • imagen de perfil
    Samantha Bovee
    That's more a customer service question. They don't check the feed. How long did you have the gift card? Sometimes people steal the card codes.
    • imagen de perfil
      Charlotte Park
      Escritor
      Thank you for your answer! 
I appreciate it. 
Would you tell me where can I find the customer service question? 
I had it like 10mins before trying to use it
  • imagen de perfil
    Samantha Bovee
    Go to home, click on the three lines at the top left,  click on the settings gear in the top right, scroll down to contact us. It should have their email. 

I will warn you it can take awhile and sometimes they don't do anything. If it takes them more than a couple days to respond or if they do nothing then review them poorly in the play store/apple store . Anytime I've had issues leaving a poor review (1star ) they've fixed the issue within a couple days. 

Best wishes