Cannot redeem points

https://cashwalklabs.moneple.com/canada/3758833

Hi, has anyone else had an issue redeeming points?? I've been trying to redeem for some time now and I keep getting errors. I have contacted support numerous times without any response other than I was out of the country when I'm trying to redeem which is not the case. I haven't been out of the country since 2019 and I didn't have this app then. Any information would be greatly appreciated! 

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Escritor Janna Coles

Informe Cannot redeem points

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