No se pudieron canjear las recompensas

Estoy tratando de canjear mi recompensa, es frustrante, cada vez que lo intento aparece en mi pantalla que dice "Tengo que verificar mi cuenta"; cuando lo hago, me indica que este número está verificado.

Si está verificado porque no me deja canjear mi recompensa.

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comentario 5
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    -Minjung
    I had same problem yesterday but I can get today morning. 
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    Debbie Thomas
    We're assuming you hit redeem a second time to actually get it to acquire the gift card? I know some people have been having processing, which is that second redeem press, issues. Contact support if it doesnt.
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      Judith Cinco
      Escritor
      Thanks for the information. Any chance you have their support service number?
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    KiKi
    I also emailed them but no reply. 🤔
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      Judith Cinco
      Escritor
      That's kind frustrating- I am looking forward to claim my second gift card but na It doesn't allow me.😔