Français

USA

Articles populaires

Commande de carte cadeau en traitement depuis 3 semaines !

2024.09.19 08:29
vérifier ferraille

Il est en statut « en cours de traitement » depuis 3 semaines et aucune réponse/aide du support Cashwalk.

Je ne peux pas demander un autre échange tant que le traitement en cours n'est pas terminé.

Une suggestion ?

4
0
commentaire 10
  • image de profil
    Kasia Bilaszewska
    That is really bad. I am scared to exchange now.
  • image de profil
    Carolin Boersma
    Join the club. Same for me so frustrating and no help from support 
  • image de profil
    Amy Maenhout
    Did you try to email the support team?
    • image de profil
      JS
      Écrivain
      I did 5 times. The first one was sent on Aug 30th.
  • image de profil
    Kristin Cabaniss
    All I can tell you is I had the same issue and I started emailing daily for about 7 days straight and then they finally cleared it. I don't know if it was my persistence or if I just got lucky. I then was able to redeem two more gift cards with no issues and now there seems to be a new issue with a bunch of us not getting a text with the verification code. It's frustrating but I keep hoping they will resolve it.
  • image de profil
    Tiffany Bracy
    Maybe try to restart the app, or try to see if they have a 1800  number on google.
    • image de profil
      JS
      Écrivain
      I couldn't find any number so just keep sending emails.
  • image de profil
    Rob Palmisano
    I am currently in the exact same situation, also for about 3 weeks now.
  • image de profil
    Jerry Simon Jr
    Same here.  My gift card has been processing since September 4th
    • image de profil
      JS
      Écrivain
      I emailed them everyday for about a week and they fianlly fixed it. Emailing once or twice a week wasn't enough..