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Pesanan kartu hadiah sedang diproses selama 3 minggu!

2024.09.19 08:29
memeriksa membatalkan

Sudah dalam status "diproses" selama 3 minggu dan tidak ada respons/bantuan dari dukungan Cashwalk.

Saya tidak dapat meminta penukaran lainnya hingga pemrosesan saat ini selesai.

Ada saran?

4
0
komentar 10
  • gambar profil
    Kasia Bilaszewska
    That is really bad. I am scared to exchange now.
  • gambar profil
    Carolin Boersma
    Join the club. Same for me so frustrating and no help from support 
  • gambar profil
    Amy Maenhout
    Did you try to email the support team?
    • gambar profil
      JS
      Penulis
      I did 5 times. The first one was sent on Aug 30th.
  • gambar profil
    Kristin Cabaniss
    All I can tell you is I had the same issue and I started emailing daily for about 7 days straight and then they finally cleared it. I don't know if it was my persistence or if I just got lucky. I then was able to redeem two more gift cards with no issues and now there seems to be a new issue with a bunch of us not getting a text with the verification code. It's frustrating but I keep hoping they will resolve it.
  • gambar profil
    Tiffany Bracy
    Maybe try to restart the app, or try to see if they have a 1800  number on google.
    • gambar profil
      JS
      Penulis
      I couldn't find any number so just keep sending emails.
  • gambar profil
    Rob Palmisano
    I am currently in the exact same situation, also for about 3 weeks now.
  • gambar profil
    Jerry Simon Jr
    Same here.  My gift card has been processing since September 4th
    • gambar profil
      JS
      Penulis
      I emailed them everyday for about a week and they fianlly fixed it. Emailing once or twice a week wasn't enough..