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ギフトカード残高のサポート

2025.04.05 10:37
照会 スクラップ

 

こんにちは、

先日、特典のリクエストを送信したのですが、ギフトカードを確認したところ、残高が5ドルあるはずなのに0ドルになっていました。この問題の解決にご協力いただけないでしょうか？ご協力をよろしくお願いいたします。

 

ありがとう！

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コメント 3
  • プロフィール画像
    Samantha Bovee
    That's more a customer service question. They don't check the feed. How long did you have the gift card? Sometimes people steal the card codes.
    • プロフィール画像
      Charlotte Park
      作者
      Thank you for your answer! 
I appreciate it. 
Would you tell me where can I find the customer service question? 
I had it like 10mins before trying to use it
  • プロフィール画像
    Samantha Bovee
    Go to home, click on the three lines at the top left,  click on the settings gear in the top right, scroll down to contact us. It should have their email. 

I will warn you it can take awhile and sometimes they don't do anything. If it takes them more than a couple days to respond or if they do nothing then review them poorly in the play store/apple store . Anytime I've had issues leaving a poor review (1star ) they've fixed the issue within a couple days. 

Best wishes