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기프트 카드 잔액 지원

2025.04.05 10:37
조회 스크랩

 

안녕,

최근 리워드 요청을 제출했는데, 기프트 카드를 확인해 보니 잔액이 0달러로 표시되어 있습니다. 예상 잔액은 5달러였습니다. 이 문제를 해결하는 데 도움을 주시겠어요? 미리 감사드립니다.

 

감사합니다!

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댓글 3
  • 프로필 이미지
    Samantha Bovee
    That's more a customer service question. They don't check the feed. How long did you have the gift card? Sometimes people steal the card codes.
    • 프로필 이미지
      Charlotte Park
      작성자
      Thank you for your answer! 
I appreciate it. 
Would you tell me where can I find the customer service question? 
I had it like 10mins before trying to use it
  • 프로필 이미지
    Samantha Bovee
    Go to home, click on the three lines at the top left,  click on the settings gear in the top right, scroll down to contact us. It should have their email. 

I will warn you it can take awhile and sometimes they don't do anything. If it takes them more than a couple days to respond or if they do nothing then review them poorly in the play store/apple store . Anytime I've had issues leaving a poor review (1star ) they've fixed the issue within a couple days. 

Best wishes