Daily Lucky Box

Anyone else having issues with their daily lucky boxes? I watch the ad and it cycles to 1 coin rewarded nearly every time. It has been like this for me for over 2 months now and I don't know what I need to do in order to get it back to rewarding me between 2-13 coins per as watched. I uninstalled and reinstalled the app and no luck. I even contacted CASHWALK and it said I have a VPN but I checked my settings and VPN is disabled.