๐Ÿ™ Important Notice: Update the App to Fix Step Resetting Issue! ๐Ÿ™

https://cashwalklabs.moneple.com/notice/4469267

Dear CashWalkers,


We sincerely apologize for any inconvenience you may have experienced.
We are pleased to inform you that a new version of our app has been released, which addresses the issue of step count resetting.
Please update to the latest version of the app. After the update, your step count will reset at midnight, allowing you to collect coins as usual.


We appreciate your understanding, and apologize once again.


Sincerely,
CashWalk Support Team

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์‹ ๊ณ ๊ธ€ ๐Ÿ™ Important Notice: Update the App to Fix Step Resetting Issue! ๐Ÿ™

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๋Œ“๊ธ€ 94


  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Tammy Dewitt

    Thanks..I just uninstalled and installed the app..and set it back to 0 steps...luckily I put my challenge photo in the log before I did that..

    I work at an aquarium and I do a whole Lotta walking back and forth across the facility. 

    1000056228.jpg
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    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Della Tarce

      That's a cool photo!

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Becky SR

      Wow, awesome Pic. Awesome steps, too!!

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Noelle Rush

      Nice!

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Nikki Sirback

    I updated at midnight last night when my steps didn't reset and now it says I'm up to date. Will they restart at midnight tonight or should I uninstall and reinstall?

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Kristy Stults

      Wondering the same thing? If someone could answer back that would help

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Della Tarce

      I also experienced the glitch. But I didn't Uninstall and reinstall.  Mine works fine now. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Sandy Tam

    I reinstalled but my daily lucky boxes didn't.  I lost all my steps too!

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      RainbowKid

      6. Why the hell did you reinstall when you had a lot of steps? ๐Ÿ˜’

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Emily Mar

      I experienced the same.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Della Tarce

      Oh noooooo

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    soo jun Park

    no thankd

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Shavonti Grant

    Will my coins earned transfer over the new version once installed?

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  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Megan Burkett

    I don't see an update on iPhone! 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Marie cruz

    I Already did it and they haven't counted my coins, on the contrary i take away all the coins I earned yesterday and today. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    T-baby

    Thanks I was wondering like why my steps weren't resetting.

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Megan

    The last 2 days I have been getting shorted on coins, coins have been collected then when I look at phone again I notice that coins have been deleted (I went from having 823 coins and I collect 109 coins that'll it 932, plus coins s I collected from boxes and lottery, should have been over 1,000 when all was said and done. I just looked at my phone and im back down to 878 coins. That used to happen once in awhile, but usually just a few coins, never that many at once! How?! Since the update I've been having more issues than ever before! 

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Tammy Dewitt

      I noticed that happen to me too in the last couple of days.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Samuel Hyacinthe

      Same thing is happening to me. I lost at least 400 coins

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Joseph M

      60 coins stolen from me overnight too. I have screenshots so hopefully I can get them back. I've been using this app for only 3 days and so far it's been a full fledged circus.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Emily Mar

      I had the same issue

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Rhonda Marts

      Me too 

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Lawrence Merritt

      Me too.  Coins are added, then disappear.  Grand total on screen does not change.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Sea

      Coins disappeared and reappeared. It was weird. I've used this app for months and this is the first issue like this.

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Jeff LaFleur

    I average between 13,000-22,000 a day. How do I update without losing the 34k coins and the step history? 

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  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Melissa Brown

    Am I going to lose my gift card and points

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Catherine Cat Topa

    Still not resetting after update. Plus will not let redeem my points for gift card. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Michelle

    After the update the steps did not reset and I lost 50 coins. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Jay

    In my opinion, you may consider a compensation to your customers for the inconvenience how users spent time for nothing for those couple of days, with some stress as well. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Paul Blake

    It's all new to me

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  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Yong

    Please tell us how to update the app without going throhgh uninstall/reinstall process. I don't see an "update" function anywhere on the app. 

    When I reinstalled yesterday morning 8/28/24 at around 3 am, the steps were reset but steps were not recognized by the app system although the lock screen chest box was collecting and the coin count was going up for a few seconds. Then went back down to the original count. It seems working now, though. 

    Do I still have to update? Or do I have a newer version of your app even if I reinstalled before you fixed and posted this notice late last night?

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Sea

      On the home page, click the three bars on the top left, then the gear icon. It will tell you if you need to update at the top.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Yong

      Thank you. It is up to date. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Rita Vaudo

    How do I update 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Heather Henson

    I have reinstalled 3 times updated and it will not reset my steps. I cannot lose my coins. Please help

    1000017319.jpg_resize
    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Jay

      By the way, Heather, I really want to tell you. Your coins have a expiration date. It is better to redeem as soon as you acheive over 2250 coins (Android base) or over 5000 coins (iOS base).

      After redeemed, the vouchers/gift cards usually don't have a limited time to use. 

      Besides, redemption has one time limit for 24 hours. So it takes time to redeem all your coins. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Tosh Hughes

    I've un-installed and installed the app several times now and nothing has happened. The steps haven't reset at all. I've lost lots of coins these past couple of days. How long before the app is fixed. Up until now the app was doing great. I don't see an update option for this app either. 

  • ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
    Nana Clark

    App hasn't let me collect step coins for the last 3 days. I'm missing 533 coins because of it. I have sent 3 emails to support and have heard nothing back.

    • ๋‹ต๊ธ€ํ”„๋กœํ•„ ์ด๋ฏธ์ง€
      Yong

      I'm in the same situation. The support team should respond to our email msg  about what's going on, or at least if they rec'd email. 

      In each challenge notice, it is written:

       "If you have any questions, please email contact us(in-app > menu > setting> "contact us")." However, what's the notice for if they don't exercise their own notice.