Thanks..I just uninstalled and installed the app..and set it back to 0 steps...luckily I put my challenge photo in the log before I did that..
I work at an aquarium and I do a whole Lotta walking back and forth across the facility.
Dear CashWalkers,
We sincerely apologize for any inconvenience you may have experienced.
We are pleased to inform you that a new version of our app has been released, which addresses the issue of step count resetting.
Please update to the latest version of the app. After the update, your step count will reset at midnight, allowing you to collect coins as usual.
We appreciate your understanding, and apologize once again.
Sincerely,
CashWalk Support Team
์์ฑ์ Cashwalk_official
์ ๊ณ ๊ธ ๐ Important Notice: Update the App to Fix Step Resetting Issue! ๐
ํ์ ์ ๊ณ ์ ๊ฒฝ์ฐ ์๋น์ค ์ด์ฉ์ ํ๊ณผ ๊ฐ์
๋ถ์ด์ต์ ๋ฐ์ผ์ค ์ ์์ต๋๋ค.
Thanks..I just uninstalled and installed the app..and set it back to 0 steps...luckily I put my challenge photo in the log before I did that..
I work at an aquarium and I do a whole Lotta walking back and forth across the facility.
I updated at midnight last night when my steps didn't reset and now it says I'm up to date. Will they restart at midnight tonight or should I uninstall and reinstall?
I reinstalled but my daily lucky boxes didn't. I lost all my steps too!
no thankd
Will my coins earned transfer over the new version once installed?
I don't see an update on iPhone!
I Already did it and they haven't counted my coins, on the contrary i take away all the coins I earned yesterday and today.
Thanks I was wondering like why my steps weren't resetting.
The last 2 days I have been getting shorted on coins, coins have been collected then when I look at phone again I notice that coins have been deleted (I went from having 823 coins and I collect 109 coins that'll it 932, plus coins s I collected from boxes and lottery, should have been over 1,000 when all was said and done. I just looked at my phone and im back down to 878 coins. That used to happen once in awhile, but usually just a few coins, never that many at once! How?! Since the update I've been having more issues than ever before!
I average between 13,000-22,000 a day. How do I update without losing the 34k coins and the step history?
Am I going to lose my gift card and points
Still not resetting after update. Plus will not let redeem my points for gift card.
After the update the steps did not reset and I lost 50 coins.
In my opinion, you may consider a compensation to your customers for the inconvenience how users spent time for nothing for those couple of days, with some stress as well.
It's all new to me
Please tell us how to update the app without going throhgh uninstall/reinstall process. I don't see an "update" function anywhere on the app.
When I reinstalled yesterday morning 8/28/24 at around 3 am, the steps were reset but steps were not recognized by the app system although the lock screen chest box was collecting and the coin count was going up for a few seconds. Then went back down to the original count. It seems working now, though.
Do I still have to update? Or do I have a newer version of your app even if I reinstalled before you fixed and posted this notice late last night?
How do I update
I have reinstalled 3 times updated and it will not reset my steps. I cannot lose my coins. Please help
I've un-installed and installed the app several times now and nothing has happened. The steps haven't reset at all. I've lost lots of coins these past couple of days. How long before the app is fixed. Up until now the app was doing great. I don't see an update option for this app either.
App hasn't let me collect step coins for the last 3 days. I'm missing 533 coins because of it. I have sent 3 emails to support and have heard nothing back.