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Tammy Dewitt

Thanks..I just uninstalled and installed the app..and set it back to 0 steps...luckily I put my challenge photo in the log before I did that..
I work at an aquarium and I do a whole Lotta walking back and forth across the facility. 

Nikki Sirback

I updated at midnight last night when my steps didn't reset and now it says I'm up to date. Will they restart at midnight tonight or should I uninstall and reinstall?

Sandy Tam

I reinstalled but my daily lucky boxes didn't.  I lost all my steps too!

soo jun Park

no thankd

Shavonti Grant

Will my coins earned transfer over the new version once installed?

Megan Burkett

I don't see an update on iPhone! 

Marie cruz

I Already did it and they haven't counted my coins, on the contrary i take away all the coins I earned yesterday and today. 

T-baby

Thanks I was wondering like why my steps weren't resetting.

Megan

The last 2 days I have been getting shorted on coins, coins have been collected then when I look at phone again I notice that coins have been deleted (I went from having 823 coins and I collect 109 coins that'll it 932, plus coins s I collected from boxes and lottery, should have been over 1,000 when all was said and done. I just looked at my phone and im back down to 878 coins. That used to happen once in awhile, but usually just a few coins, never that many at once! How?! Since the update I've been having more issues than ever before! 

Jeff LaFleur

I average between 13,000-22,000 a day. How do I update without losing the 34k coins and the step history? 

Melissa Brown

Am I going to lose my gift card and points

Catherine Cat Topa

Still not resetting after update. Plus will not let redeem my points for gift card. 

Michelle

After the update the steps did not reset and I lost 50 coins. 

Jay

In my opinion, you may consider a compensation to your customers for the inconvenience how users spent time for nothing for those couple of days, with some stress as well. 

Paul Blake

It's all new to me

Yong

Please tell us how to update the app without going throhgh uninstall/reinstall process. I don't see an "update" function anywhere on the app. 

When I reinstalled yesterday morning 8/28/24 at around 3 am, the steps were reset but steps were not recognized by the app system although the lock screen chest box was collecting and the coin count was going up for a few seconds. Then went back down to the original count. It seems working now, though. 

Do I still have to update? Or do I have a newer version of your app even if I reinstalled before you fixed and posted this notice late last night?

Rita Vaudo

How do I update 

Heather Henson

I have reinstalled 3 times updated and it will not reset my steps. I cannot lose my coins. Please help

Tosh Hughes

I've un-installed and installed the app several times now and nothing has happened. The steps haven't reset at all. I've lost lots of coins these past couple of days. How long before the app is fixed. Up until now the app was doing great. I don't see an update option for this app either. 

Nana Clark

App hasn't let me collect step coins for the last 3 days. I'm missing 533 coins because of it. I have sent 3 emails to support and have heard nothing back.