Mingle #1 - is it just me

In the last 24 hours, I've talked to three businesses and they were making about as much sense as a stone wanting to surf a wave. 

Example #1. After initial consult ( 4 months earlier and no communications between time) and service (eye exam) told "were unable to order your lenses for you but we'll send you to someone 70 miles away."

Example #2: Industry marketing platform with a number of clients marketing on it. Sends lead out but fails to say which companies on that platform the lead came from.

This isn't any case of 'obvious adam,' right?