Rewards card stuck in processing

https://cashwalklabs.moneple.com/usa/4419483

I have been trying for 3 days now. To reach someone in reference to why my Walmart gift card is stuck in processing and therefore, it will not allow me to claim any other points that I have available for use. But no one seems to respond. Is there a phone number? I can call someone or do I have to continue sending emails and hope that someone will respond back.

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