中文(简体)

QnA

礼品卡余额协助

2025.04.05 10:37
查看 废料

 

你好，

我最近提交了一个奖励申请，查看礼品卡时发现余额为 0 美元，而我预计余额应该是 5 美元。请问您能帮我解决这个问题吗？在此先行感谢您的帮助。

 

谢谢你！

0
0
评论 3
  • 个人资料图片
    Samantha Bovee
    That's more a customer service question. They don't check the feed. How long did you have the gift card? Sometimes people steal the card codes.
    • 个人资料图片
      Charlotte Park
      作家
      Thank you for your answer! 
I appreciate it. 
Would you tell me where can I find the customer service question? 
I had it like 10mins before trying to use it
  • 个人资料图片
    Samantha Bovee
    Go to home, click on the three lines at the top left,  click on the settings gear in the top right, scroll down to contact us. It should have their email. 

I will warn you it can take awhile and sometimes they don't do anything. If it takes them more than a couple days to respond or if they do nothing then review them poorly in the play store/apple store . Anytime I've had issues leaving a poor review (1star ) they've fixed the issue within a couple days. 

Best wishes