Maybe it is time you contact customer service for an answer. I seen lots of post about people waiting up to three weeks.
Jewel gem
作家
Thanks I did email them. Fingers crossed. I never had this issue before.
Vicki Kieu
Personally I have been lucky. No issue for me but the past few weeks so many post about it.. Just keep on harassing them. They are super slow with responses.
Tammy Leung
I think you can email them to find out what's going on?