步驟中斷

這些步驟沒有像往常一樣重置。有什麼辦法可以解決這個問題嗎?

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評論 8
  • 個人資料圖片
    Holly Williams
    I haven't paid attention if we lose the ones we collected from actually walking since they aren't resetting. I work nights and this is the 2nd after midnight it didn't reset. 
  • 個人資料圖片
    Jay
    I personally reset the app everyday - happened it twice so far...
  • 個人資料圖片
    Kashka CJ
    Steps  count has been frozen,what should I do to start a new day with new count?
    • 個人資料圖片
      Ruby Kleva
      A cashwalker helped me yesterday with this problem. If you are having android, do this:
      
      
      1. Go to your phone settings
      2. Look for the "Apps" then press it
      3. Look for cashwalk, clear data and cache
      (When I pressed my cashwalk app, I found my "clear data and cache" at the storage area).
      4. After doing that, Cashwalk will reset so make sure you know your ID and password, then log in. (No worries, you won't lose your coins in your account just your old steps).
      
    • 此評論已被刪除。
  • 個人資料圖片
    Ruby Kleva
    This won't solve the whole issue of the app but atleast you can be able to participate the challenges still. A cashwalker helped me yesterday with this problem. If you are having android, do this:
    
    
    1. Go to your phone settings
    2. Look for the "Apps" then press it
    3. Look for cashwalk, clear data and cache
    (When I pressed my cashwalk app, I found my "clear data and cache" at the storage area).
    4. After doing that, Cashwalk will reset so make sure you know your ID and password, then log in. (No worries, you won't lose your coins in your account just your old steps).
    
    • 個人資料圖片
      Kashka CJ
      Thanks Rubi.
  • 個人資料圖片
    Amy fung yee Leung
    i'm glad it didn't happen on mine otherwise i won't be able to fix it