Redeem points

I have 8,000 points.  I tried to redeem my gift card for Dunkins (3,000).  It said to verify my phone.  I did that.  It keeps saying my phone is already verified but won't let me continue with getting my gift card.  So I then tried Subway for (5,000) and it does the same thing.  How do I get my cards if it won't let me continue.