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無法用積分兌換獎勵

2025.01.28 14:24
查看 廢棄物

我有超過 4,000 點，想兌換獎勵。但是當我兌換時，系統要求我驗證我的電話號碼，卻一直提示“已驗證”，並且不跳到下一頁。這是為什麼呢？

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評論 8
  • 個人資料圖片
    Samantha Bovee
    You can try closing the app and trying again. Unfortunately there have been other users stating that problem too. 
    • 個人資料圖片
      YOUNJAE PARK
      作家
      I tried multiple times and even removed the app and re-downloaded, but still not working. It's time to stop using this app.
    • 個人資料圖片
      Samantha Bovee
      I know cashwalk basically shut down the Europeans from using this app. I'm not sure on Korea (I saw your first message was in korean) but I havent seen many other Asian posts lately so I'm guessing they are probably shutting down Asia as well 
    • 個人資料圖片
      YOUNJAE PARK
      作家
      I'm living in Canada. I guess you are right. They must be planning to shut down the system in all contries except Asia
    • 個人資料圖片
      Samantha Bovee
      As far as I know Canada and USA are both doing well for Android users but I think that Apple users have been experiencing problems lately
  • 個人資料圖片
    YOUNJAE PARK
    作家
    I emailed customer service. They fixed it. Apparently I was using two accounts with Google and Apple. So they deleted my old one and it works fine now. 
  • 個人資料圖片
    Dizzy Martin
    I am having the same problem now trying to redeem a gift card but I keep getting an error message
    • 個人資料圖片
      YOUNJAE PARK
      作家
      Contact to customer service. You might be using second account and it could interfere your redeeming process.