Pending processing walmart gift card

Not sure. If this is the right place to go, but I've tried  several other items and have not gotten any response. My pending Walmart gift card has been processing for 5 days and normally It never takes this long and because of this issue I cannot process any other gift cards. Can someone? Please reach out to me to let me know what I should do I do not want to delete the account because I don't want to lose my existing points.